Shipping policy
Shipping Policy
Thank you for shopping with Medusa Allure. We are committed to providing a smooth and reliable shipping experience for our customers.
Processing Time
Orders are typically processed within 1–5 business days after payment confirmation. Processing times may vary during holidays, promotions, product launches, or high order volume periods.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated shipping times may vary depending on your location and selected shipping method at checkout.
Please note:
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Shipping timeframes are estimates and are not guaranteed
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Delays caused by carriers, weather, holidays, or other circumstances beyond our control may occur
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Business days do not include weekends or holidays
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate before placing an order.
Medusa Allure is not responsible for packages shipped to incorrectly entered addresses. If an incorrect address is provided and the package is returned to us, additional shipping fees may apply to resend the order.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and tracking has been provided, Medusa Allure is not responsible for lost, stolen, or delayed packages caused by the shipping carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.
Order Tracking
Tracking information will be sent to the email provided at checkout once your order has shipped. Please allow up to 48 hours for tracking updates to appear.
International Shipping
International shipping availability and delivery times may vary by location. Customers are responsible for any customs fees, import taxes, or duties required by their country.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at:
Please include:
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Your order number
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Clear photos of the issue
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A brief description of the problem
Approved issues may qualify for store credit in accordance with our Return & Store Credit Policy.
Contact Us
For any shipping-related questions, please contact:
Forever Beautiful ✨